When you know you can do something or provide a specific result, don’t hesitate to say so. Look people in the eye and tell them the truth. “I will complete that project by Friday.” “If the car won’t start, call us and we’ll send a tow truck within an hour.” “You can deposit the check today.”
If you are not sure if you can keep a promise or hold up your end of an agreement, say so. “I wish I could guarantee this investment will work for you, but I can’t.” “This computer will work perfectly 95% of the time, but not 100% of the time.” “If you follow all of our advice, you will do well. If you only follow some of our advice, you may or may not do well.
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